FAQs

You certainly can. Multiple attendees can be added to the following:

• Contrast Therapy
• Nordic Cycle
• Compression
• Steam Room
• Theragun
• Traditional Sauna

If you would like to book a number of people at the same time:

1. Select the protocol or equipment you are looking to book.
2. Select the number of people who will be attending under “Multiple attendees”. Bookable time slots will show automatically. Please be aware that prior bookings may have been made for some time slots and may not accommodate the number of people you have entered.
3. Find a free time and select the time slot.
4. Enjoy.

If no time slots are available for the number of people you are trying to book, you may need to look at group bookings.

To ensure all visits to TH7 BodyLabs run as smoothly as possible, we require payment online at the time you make your booking.

Yes, you can change your booking anytime. There are two ways you can do this online:

1. Log in to your account, select 'My Bookings' and click 'RESCHEDULE' on the relevant booking
2. Find your original booking email, click the reschedule link, and follow the prompts

If you're unable to reschedule your booking online, please contact us and our team can assist you over the phone or in-venue.

In order to ensure the best possible experience for all of our customers, we kindly request that you shower and/or change and exit the venue promptly after your booked session (protocol or equipment) is complete.

We encourage you to book your visit online to guarantee you can access your preferred protocol or equipment on the day and time that suits you.

Couples bookings allow 2 people to share the equipment and is available on the following:

• Code Red
• Relax
• Cryotherapy
• Float Tank
• Infrared Sauna

If you would like to take advantage of our couples pricing for these:

1. Select the protocol or equipment you are looking to book.
2. Ensure you only have 1 “Multiple attendee” selected.
3. Find a free time that suits.
4. Select the time slot.
5. You will be prompted to “Add an extra person” on the confirmation page.
6. Enjoy.

Couples bookings differ from multiple bookings and group bookings.

Yes, for bookings of five or more people, please complete the form on our Groups page and include the following details:

• Team or group name
• Number of people
• Preferred day & preferred time
• Which protocol or equipment you would like to book

Alternatively, you can contact us during business hours on 0416 566 227 to discuss your team/group booking needs.

Yes, we do offer memberships. More information on our memberships is available here.

The system will create an account for you the first time you book. Your account will then allow you to manage your bookings.

Yes, we do! Gift cards are available for purchase on the Gift Cards page.

It really depends on your training load, the more you train, the more you should be recovering!

If you are unsure, please contact us to book a free consultation with one of our staff members to determine which protocols may suit you best and how frequently you should undertake them to get the best results.

Our consultants will be able to provide you with a recovery and wellness plan that will optimise your training program and sporting schedule. They will also be able to provide a wellness plan for those that just want to feel better and live longer!

People aged 16 years and over are allowed to use the facility. 16-18 year olds will need to be accompanied by a parent or guardian or have written approval and consent prior to the session.

We have specifically designed a protocol for anyone that is new to contrast therapy. Our Nordic Cycle combines traditional sauna, ice bath and steam room. You can read more about Nordic Cycle here or you can book the Nordic Cycle protocol here.

One of our staff members will guide you through the protocol and make sure you are comfortable with all of the equipment involved.

Our philosophy at TH7 BodyLabs is to provide you with the latest technology coupled with evidence-based research, to provide a service that accelerates recovery, improves performance and sleep, increases mental clarity, and improves the overall quality of life.

You can come in and just do a single ice bath or sauna. But through the research we have discovered that if you combine different equipment, as seen in our protocols, you will get the best results. You can find the protocol that is right for you here.

The following equipment is suitable for use during pregnancy:

• Float Tank
• Normatec compression boots
• Theragun (for areas away from the baby)

The Float Tank is a great way to escape the added weight of pregnancy, especially for your feet and spine. And the Normatec compression boots are popular with pregnant women as a way to relieve swelling and soreness.

However, we strongly recommend that you consult with your doctor for advice as to whether these services are appropriate for you to use.

Part of the TH7 experience is meeting like-minded people like yourself in our communal areas. This makes it a fun and relaxing vibe, and it's always easier to battle an ice bath with someone else.

We expect that all customers will be respectful of others in the shared environment, and any inappropriate, aggressive, discriminatory or sexual behaviour will not be tolerated.

Our communal areas are:

• Traditional Sauna
• Steam Room
• Contrast Therapy (hot and cold pools)
• Theragun
• Normatec compression boots

Our private areas are:

• Infrared Sauna
• Float Tanks
• Hyperbaric Oxygen Therapy

All of our bathrooms and showers are also completely private.

We take hygiene very seriously here at TH7 BodyLabs. Our facilities are maintained to the highest standards of cleanliness, and our staff are trained to maintain this throughout the day to ensure you are safe and happy.

In addition to the regular daily cleaning and maintenance of our equipment, TH7 is also thoroughly cleaned every night by a local professional cleaning service.

TH7 BodyLabs is compliant with the Queensland Government COVID Safe Checklist & requirements for Personal Services, as updated from time-to-time.

We ask that guests do not attend if they are feeling unwell, have any cold or flu like symptoms (e.g. Fever, Cough, Sore throat, Aches & pains, Sniffles), have a raised temperature, have suffered from diarrhoea in the last 48 hours, or in the past two weeks has been exposed to anyone with COVID.

Yes, we have 22 lockers available for you to store your things in.

The venue has one accessible combined toilet and change room. All of our change and toilet facilities are all gender.

Equipment that is accessible includes:

• Normatec compression boots
• Theragun
• Hyperbaric Oxygen Therapy

Unfortunately, some of our equipment is pre-built (e.g. infrared sauna, traditional sauna) and is not wheelchair accessible.

So that we can best understand your needs, please phone or contact us to help us plan an amazing experience for you.

There are 22 car parking spaces available on site. There is also metered street parking available on Montague Road and the surrounding streets. During busy periods, be sure to allow enough time to find a car park before your session!

Our opening hours are:

Monday - Wednesday: 9:00 AM to 8:00 PM
Thursday: 9:00 AM to 9:00 PM
Friday: 9:00 AM to 8:00 PM
Saturday - Sunday: 9:00 AM to 5:00 PM