Common Questions

Frequently asked questions

Can’t find the answers below? Get in touch with us today, and our team of experts will gladly assist you with any questions you may have.

Explore our most commonly asked questions

You certainly can. Multiple attendees can be added to the following:




If you would like to book several people at the same time:


  1. Select the protocol or equipment you are looking to book.
  2. Select the number of people attending under “Multiple attendees”. Bookable time slots will show automatically. Please be aware that prior bookings may have been made for some time slots and may not accommodate the number of people you have entered.
  3. Find a free time and select the time slot.
  4. Enjoy.

If no time slots are available for the number of people you are trying to book, you may need to look at group bookings.

To ensure all visits to TH7 run as smoothly as possible, we require payment online when you make your booking.

Yes, you can change your booking anytime. There are two ways you can do this online:


  1. Log in to your account, select ‘My Bookings‘ and click ‘RESCHEDULE’ on the relevant booking
  2. Find your original booking email, click the reschedule link, and follow the prompts


If you cannot reschedule your booking online, please contact us, and our team can assist you over the phone or in the venue.

Yes, for bookings of five or more people, please complete the form on our Groups page and include the following details:


  • Team or group name
  • Number of people
  • Preferred day & preferred time
  • Which protocol or equipment you would like to book


Alternatively, you can contact us on 0416 566 227 during business hours to discuss your team/group booking needs.

The system will create an account for you the first time you book. Your account will then allow you to manage your bookings.

To ensure the best possible experience for all our customers, we ask that you shower, change, and exit the venue as soon as possible after your scheduled session (protocol or equipment) is complete.

We encourage you to book your visit online to ensure you can access your preferred protocol or equipment on the day and time that works best for you.

Couples bookings allow two people to share the equipment and are available on the following:

If you would like to take advantage of our couples pricing for these:


  1. Select the protocol or equipment you are looking to book.
  2. Ensure you only have 1 “Multiple attendee” selected.
  3. Find a free time that suits you.
  4. Select the time slot.
  5. You will be prompted to “Add an extra person” on the confirmation page.
  6. Enjoy.

Couples bookings differ from multiple bookings and group bookings.

We are currently refining our membership offering. If you have any questions please contact our clinics.

Yes, we do! Gift cards are available for purchase on the Gift Cards page.

Part of the TH7 experience is meeting like-minded people like yourself in our communal areas. This makes it a fun and relaxing vibe, and it’s always easier to battle an ice bath with someone else.

We expect that all customers will be respectful of others in the shared environment, and any inappropriate, aggressive, discriminatory or sexual behaviour will not be tolerated.


Our communal areas are:


Our private areas are:


All of our bathrooms and showers are also completely private.

We take hygiene very seriously here at TH7. Our clinics are maintained to the highest standards of cleanliness, and our staff are trained to maintain this throughout the day to ensure you are safe and happy.

In addition to our equipment’s regular daily cleaning and maintenance, TH7 is also thoroughly cleaned every night by a local professional cleaning service.

TH7 complies with the Queensland Government COVID Safe Checklist & Personal Services requirements, as updated occasionally.

We ask that guests do not attend if they are feeling unwell, have any cold or flu-like symptoms (e.g. Fever, Cough, Sore throat, Aches & pains, Sniffles), have a raised temperature, have suffered from diarrhoea in the last 48 hours, or the past two weeks has been exposed to anyone with COVID.

Yes, lockers are available for you to store your things in at all TH7 clinics.

All TH7 clinics have one disabled amenity. All of our change and toilet facilities are all gender.

Equipment that is accessible includes:


Unfortunately, some of our equipment is pre-built (e.g., infrared saunas and traditional saunas) and is not wheelchair accessible.

So that we can best understand your needs, please phone or contact us to help us plan a fantastic experience for you.

All TH7 clinics have parking on site. Please call our clinics if you have any further questions regarding parking.

Find our more about our opening hours below:
West End
Mount Gravatt

It depends on your training load; the more you train, the more you should be recovering!

If you are unsure, please get in touch with us to book a free consultation with one of our staff members to determine which protocols may suit you best and how frequently you should undertake them to get the best results.

Our consultants will be able to provide you with a recovery and wellness plan that will optimise your training program and sporting schedule. They will also be able to provide a wellness plan for those who just want to feel better and live longer!

People aged 16 years and over are allowed to use the facility. 16-18-year-olds will need to be accompanied by a parent or guardian or have written approval and consent prior to the session.

We have designed a protocol for anyone new to contrast therapy.
Our Nordic Cycle combines a traditional sauna, ice bath and steam room. You can read more about the Nordic here or book the Nordic protocol here.
One of our staff members will guide you through the protocol and ensure you are comfortable with all the equipment involved.
Our philosophy at TH7 is to provide you with the latest technology coupled with evidence-based research to provide a service that accelerates recovery, improves performance and sleep, increases mental clarity, and improves the overall quality of life.
You can come in and just do a single ice bath or sauna. However, our research has discovered that if you combine different equipment, as seen in our protocols, you will get the best results. You can find the protocol that is right for you here.

The following equipment is suitable for use during pregnancy:



The Normatec compression boots are popular with pregnant women as a way to relieve swelling and soreness. However, we strongly recommend that you consult with your doctor for advice as to whether these services are appropriate for you to use.

Explore our protocols

Everyone walks out of TH7 feeling better

At TH7, we believe in improving the quality of life and helping you live better for longer.