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Can’t find the answers below? Get in touch with us today, and our team of experts will gladly assist you with any questions you may have.
You certainly can. Multiple attendees can be added to the following:
If you would like to book several people at the same time:
If no time slots are available for the number of people you are trying to book, you may need to look at group bookings.
To ensure all visits to TH7 run as smoothly as possible, we require payment online when you make your booking.
Yes, you can change your booking anytime. There are two ways you can do this online:
If you cannot reschedule your booking online, please contact us, and our team can assist you over the phone or in the venue.
Yes, for bookings of five or more people, please complete the form on our Groups page and include the following details:
Alternatively, you can contact us on 0416 566 227 during business hours to discuss your team/group booking needs.
The system will create an account for you the first time you book. Your account will then allow you to manage your bookings.
To ensure the best possible experience for all our customers, we ask that you shower, change, and exit the venue as soon as possible after your scheduled session (protocol or equipment) is complete.
We encourage you to book your visit online to ensure you can access your preferred protocol or equipment on the day and time that works best for you.
Couples bookings allow two people to share the equipment and are available on the following:
If you would like to take advantage of our couples pricing for these:
Couples bookings differ from multiple bookings and group bookings.
Yes, we do! Gift cards are available for purchase on the Gift Cards page. Please note that gift cards can only be applied to protocol and equipment bookings as well as add ons.
Part of the TH7 experience is meeting like-minded people like yourself in our communal areas. This makes it a fun and relaxing vibe, and it’s always easier to battle an ice bath with someone else.
We expect that all customers will be respectful of others in the shared environment, and any inappropriate, aggressive, discriminatory or sexual behaviour will not be tolerated.
Our communal areas are:
Our private areas are:
All of our bathrooms and showers are also completely private.
We take hygiene very seriously here at TH7. Our clinics are maintained to the highest standards of cleanliness, and our staff are trained to maintain this throughout the day to ensure you are safe and happy.
In addition to our equipment’s regular daily cleaning and maintenance, TH7 is also thoroughly cleaned every night by a local professional cleaning service.
TH7 complies with the Queensland Government COVID Safe Checklist & Personal Services requirements, as updated occasionally.
We ask that guests do not attend if they are feeling unwell, have any cold or flu-like symptoms (e.g. Fever, Cough, Sore throat, Aches & pains, Sniffles), have a raised temperature, have suffered from diarrhoea in the last 48 hours, or the past two weeks has been exposed to anyone with COVID.
Yes, lockers are available for you to store your things in at all TH7 clinics.
All TH7 clinics have one disabled amenity. All of our change and toilet facilities are all gender.
Equipment that is accessible includes:
Unfortunately, some of our equipment is pre-built (e.g., infrared saunas and traditional saunas) and is not wheelchair accessible.
So that we can best understand your needs, please phone or contact us to help us plan a fantastic experience for you.
All TH7 clinics have parking on site. Please call our clinics if you have any further questions regarding parking.
Find our more about our opening hours below:
West End
Noosa
Yeerongpilly
Mount Gravatt
It depends on your training load; the more you train, the more you should be recovering!
If you are unsure, please get in touch with us to book a free consultation with one of our staff members to determine which protocols may suit you best and how frequently you should undertake them to get the best results.
Our consultants will be able to provide you with a recovery and wellness plan that will optimise your training program and sporting schedule. They will also be able to provide a wellness plan for those who just want to feel better and live longer!
People aged 16 years and over are allowed to use the facility. 16-18-year-olds will need to be accompanied by a parent or guardian or have written approval and consent prior to the session.
The following equipment is suitable for use during pregnancy:
The Normatec compression boots are popular with pregnant women as a way to relieve swelling and soreness. However, we strongly recommend that you consult with your doctor for advice as to whether these services are appropriate for you to use.
No, you can’t purchase packages with your credits or membership discount.
No, you can’t use your credits or membership discount to buy gift cards.
Membership credits can be used for add ons and consumables, however, membership discounts do not apply.
Credits are not transferable from person to person.
During the 12-week payment period you can pause your membership for up to 4 weeks, however this will extend your minimum term end date.
Our 3 membership options are a 12-week minimum contract. The amount you pay weekly for your membership is loaded onto your account as credits, and you will also be entitled to a membership discount.
There is no expiration date for credits, however, once purchased we can’t refund any amount held in credits.
Yes, you can book for you and a guest. If using credits, it will apply to both your session and the guest’s session. However, the membership discount will only apply for your session (applied automatically) and your guest will be at full price.
You can use the credits to book any equipment or protocol at any of our TH7 clinics.
If you don’t want to use your credits for your guests, they will need to create a separate booking under their name.
Memberships fees cannot be paid up front, and are paid weekly.
At TH7, we believe in improving the quality of life and helping you live better for longer.
